If you’re using Outlook 2007 or earlier, click the File menu. Oftentimes when a client calls and says, “My email won’t work!” I find that Outlook was somehow set to offline mode. LEARN MORE: Office 365 Consumer pricing and features Uncheck offline mode We’ll start with the simplest tip and increase the difficulty as we go along. These instructions don’t require a computer science degree to understand them, so just about anyone should be able to get MS Outlook re-connected to their Exchange server. The following step-by-step instructions make solving that connectivity loss a snap. SEE: How to work from home: IT pro’s guidebook to telecommuting and remote work (TechRepublic Premium) In other instances, troubleshooting is much more challenging…or so it seems. Sometimes troubleshooting the issue is as simple as closing Outlook and restarting. Microsoft Outlook is often rendered useless because it cannot connect to its Exchange server.

Since then, we have added a video tutorial, updated steps in the Rebuild section, and updated the related resources. Editor’s note on March 18, 2019: This Outlook article was first published in September 2013.

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